‘Pokémon Go Fest’ issues refunds after tech problems ruin event

Sunday

After an up and down first year of existence, the Pokémon Go Fest was supposed to be a triumphant event where players could work together in news ways and earn unique awards. The event unfortunately suffered as cell networks and the game’s servers couldn’t keep up with the strain, preventing many attendees who had traveled from around the world from participating. Niantic Labs CEO John Hanke was actually booed when he appeared at the event, and later in the day the company announced it would refund attendees for their ticket costs, add $100 in PokéCoins to their accounts and give them the Legendary Pokémon Lugia.

The issues, and Niantic’s inability to deal with them before they derailed the event, recalled many of the problems Pokémon Go has dealt with since its launch. Incredibly popular right out of the gate, the game suffered with significant instability for months, and still occasionally has problems preventing players for logging in now. It’s the first augmented reality game with participation and appeal on a massive scale, but putting its most hardcore players through a day like yesterday is just another strike against it, even as the money continues to roll in.

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